Frequently Asked Questions

Why did you add Airport Proximity and Military Ordnance to Your Gold Report?
A recent customer survey showed that our customers were interested in having the option of ordering a more comprehensive report with these added disclosures. We responded by adding those to our GOLD report, so that we could keep the price of our standard SILVER report at the industry-low price of $29.50.

What is included in the Airport Proximity Report?
This is a two page disclosure that utilizes information provided by the Federal Aviation Administration (FAA), and designates whether a property is within 3 miles of a non-private airport boundary. It also provides the name, location and distance from the subject property of any non-private airport within 3 miles, and reports whether the subject property is in an aviation noise zone in excess of 65 decibels.

What is Included in the Military Ordnance Report?
This is a two page disclosure which designates whether the subject property is within 1 mile of a former military ordnance site. Military ordnance could be ammunition, explosives, hazardous waste, or debris left behind at formerly used defense sites. The risk level of the materials left at these sites have been evaluated and given a risk assessment or RAC score from 1-5, with 1 being the most harmful and 5 being the least harmful. If the subject property is found to be within 1 mile of one of these known sites, the location name, government identification number and RAC score is provided.

What should I do to comply with the new mold disclosure law?
We are following the recommendations of CAR, as interpreted by our legal counsel, Which are:
1. That the agent should note any mold that he/she sees or is made aware of on the residential disclosure form that has been newly ammended to include a section for mold.

2. That the agent should give the buyer a copy of the environmental guide to earthquake and other hazards which has a new chapter 6, which covers mold. This booklet is available through CAR and included free with mailed copies of our gold and platinum level reports.

3. It has also been recommended that the agent inform potential buyers that if they are concerned about mold that they can have a mold inspection done.

How can DisclosureSave charge so much less?
Disclosure Safe launched in 1999, using the latest Geographic Information Systems to digitize map data. Digitizing map data allows every element of a hazard map to be converted from paper form to digital form. GIS technology allows us to create an "error free" environment where consistent and proven mapping of hazards can be applied. Our GIS technology virtually eliminates human error from our process, providing consistency where it counts. In cases where subject properties are on or near hazard boundaries, GIS allows our qualified research staff to quickly and efficiently map subject properties down to the nearest parcel level and make correct determinations.

We didn't stop with digitizing the maps, we automated the entire process. This means we can complete reports in less time with fewer people than most of our competitors who are still relying on paper maps and manual processes. Every report is still subject to our stringent quality standards and all are inspected by a qualified researcher before they go out the door

What is a Natural Hazard Disclosure Statement?
A NHDS is the state mandated form used for disclosure of natural hazards pursuant to the California Natural Hazard Disclosure Law. It lists all six geologic hazard zones along with a "yes", "no", or "do not know" box to be checked off verifying whether or not the subject property lies within one of the zones. A completed NHDS is included with all DisclosureSave reports.

What is the difference between geologic and environmental hazards?
Geologic hazards occur through acts of Nature such as earthquakes, floods, fires, and dam breaks. These occurrences cause damage and destruction to real property in many different ways. Environmental hazards are man made hazards that include items such as, leaking underground storage tanks, landfill areas, and toxic waste areas.

How do I order my DisclosureSave Report?
Order reports by clicking here and filling in the online order form. Reports may also be ordered by fax using our printable order form and faxing it to our office. If you have questions or problems ordering a report, please call our customer service center toll free at 877-302-3262, Mon - Fri, 7:00a.m. - 7:00p.m. PST.

How will I pay for my DisclosureSave report?

Credit Card
You may pay by credit card no matter which ordering method you use (Internet or phone). At the time your order is placed, DisclosureSave, LLC obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.

DisclosureSave, LLC accepts Visa, MasterCard, American Express, and Discover cards.

PLEASE NOTE:

• We are unable to accept credit cards issued by banks outside of the United States.
• Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.

How long will it take to get my DisclosureSave report?
Obtaining a DisclosureSave report is fast and easy. Most reports are typically delivered online within a few minutes. Fax orders are returned within four business hours. Every order will also receive four original copies sent by Priority USPS mail upon request.

What is Geographic Information Systems (GIS) Technology?
Geographic Information Systems use automated mapping technology to digitize map data. Digitizing map data allows every element of a hazard map to be converted from paper form to digital form.

How does GIS technology ensure accurate disclosure reports?
Every DisclosureSave report will be completed using the GIS process. GIS technology allows DisclosureSave to create an "error free" environment where consistent and proven mapping of hazards can be applied. This process virtually eliminates human error from our process, providing consistency where it counts. In cases where subject properties are on or near hazard boundaries, GIS allows our qualified research staff to quickly and efficiently map subject properties down to the nearest parcel level and make correct determinations.

All state approved hazard maps have been digitized by DisclosureSave. However, there are some counties and municipalities that have not approved their maps for hazard determination. DisclosureSave has taken the lead on this issue and the majority of those maps have already been digitized. Having these maps digitized further increases the accuracy of our determinations. In the event a subject property requires manual research, the research will be conducted using digital data, ensuring pinpoint accuracy.

What is an Environmental Hazard report?
The Environmental Hazard report provides information on known federal and state hazardous waste sites, state solid waste sites, and leaking underground fuel tanks within 1/2 mile of the subject property. The report is specifically designed for buyers and sellers in residential property transactions. Public records and official lists that inventory contaminated sites are used to prepare this report.

Why should I order an Environmental Hazard report?
To ensure that the buyer and seller of residential property transactions are fully protected.

What is included in an Environmental Hazard report?
The lists used in this report include the National Priorities List (NPL), Comprehensive Environmental Response, Compensation, and Liability Information System (CERCLIS), CAL-SITES (AWP), Solid Waste Information System - SWF/LF (SWIS), and the Leaking Underground Storage Tank Information System (LUST).

- Sites within 1/4 mile with a known leaking underground fuel tank will be listed.

- Sites within 1/2 mile known to have contamination other than fuel will be listed.

What can I do if the Environmental Hazard report comes back with unfavorable results?
Contact the overseeing agency that is responsible for organizing clean-up efforts for that site. Contact an environmental professional to oversee a file review. Consider having an onsite Phase 1 Environmental Site Assessment performed by a California Registered Environmental Assessor.

How do I obtain general environmental information?
Brochures published by the Environmental Protection Agency (EPA) are a good source of general information. County health departments may have a health and safety officer or a "haz-mat" (hazardous materials) specialist that can answer general questions.

California Environmental Protection Agency: (916) 445-3846

Federal Environmental Protection Agency Public Information Office:
(408) 299-6930

How recent is the information?
We use only the most up-to-date, official lists of contaminated sites.The lists used in this report are up-dated at various intervals with some being up-dated on an irregular basis. Update schedules are determined by the agency responsible for maintaining the list and are subject to change without notice.

How do I obtain additional information?
Contact the overseeing agency that is responsible for organizing clean-up efforts for that site. There is no single agency that handles information for all contaminated sites. Multiple agencies are responsible for organizing clean-up efforts at different types of sites. Each generally maintains files on the sites they oversee with information on the type and extent of contamination, clean-up efforts.

National Priority List (NPL sites - commonly called "Superfund")

How do I obtain additional information?
RETURN & REFUND POLICY

If you are not satisfied with your purchase, please call 1-877-302-3262. DisclosureSave does not offer returns or refunds on its customized products (such as NHD reports).

How do I obtain additional information?
Contact the overseeing agency that is responsible for organizing clean-up efforts for that site. There is no single agency that handles information for all contaminated sites. Multiple agencies are responsible for organizing clean-up efforts at different types of sites. Each generally maintains files on the sites they oversee with information on the type and extent of contamination, clean-up efforts.

National Priority List (NPL sites - commonly called "Superfund")

How do I obtain additional information?
RETURN & REFUND POLICY

If you are not satisfied with your purchase, please call 1-877-302-3262. DisclosureSave does not offer returns or refunds on its customized products (such as NHD reports).

What is included in the A-Plus Loss History Report?


The A-Plus Loss History Report is comprised of the following.

• AKA Name - The current name and any aliases of the first and second insureds on a policy.
• SSN - The Social Security numbers of the first and second insureds on a policy.
• DOB - Dates of birth of the first and second insureds on a policy.
• Address Information - Includes the address of the risk location, as well as the insured's current and previous addresses.
• Previous Policy # - Reflects any of the insured's previous property policy numbers.
• Match Basis - Provides an explanation of why we are providing the search results.
• Insured Name - The insured's name obtained from the search.
• Loss Location - The location in which a previous loss occurred.
• Current Address - The insured's current address.
• Loss Date - The date the previous loss occurred and the length of time since that loss.
• Loss Amount - The amount the insurance company paid on the previous loss.
• Loss Type - The type of loss.
• Policy Type - The type of policy under which the loss was paid.
• Loss Cause - The reason for the loss.
• Carrier - The submitting insurer.
• Policy # - The policy number under which the loss was paid.
• Claim # - The claim number assigned by the insurance company.
• Claim Status - The status of the claim (open, closed, subrogation, salvage, did not meet deductible, peril not covered, withdrawn).